Terms and Conditions of Service
Effective Date: January 1, 2024 · Last Updated: October 30, 2026
Welcome to Mayberry’s Maids (operated by Cabella Collections LLC). By scheduling, utilizing, or receiving any residential or commercial cleaning, janitorial, carpet cleaning, or related maintenance services from Mayberry’s Maids, or by interacting with our website (wecleanlasvegas.com) and text messaging system, you agree to be bound by these Terms and Conditions of Service.
1. Services and Scheduling
Mayberry’s Maids provides professional residential cleaning, move-in/move-out cleaning, commercial janitorial, and carpet cleaning services across the greater Las Vegas, Henderson, Summerlin, and North Las Vegas areas. All appointments are scheduled with designated arrival windows (e.g., 9:00 AM – 10:00 AM, 12:00 PM – 2:00 PM, or 2:00 PM – 4:00 PM). While our cleaning crews strive to arrive promptly, traffic, road closures, and unforeseen job requirements may cause minor arrival window variations.
2. SMS Messaging Program Terms & Conditions
By providing your mobile telephone number to Mayberry’s Maids during phone booking, through our website quote request forms, or through our customer portal, you provide express written consent to receive informational and transactional SMS messages from Mayberry’s Maids.
- Program Name: Mayberry’s Maids Service Alerts & Dispatch Notifications
- Description of Messages: Messages sent via our SMS program include appointment booking confirmations, night-before reminder texts with arrival windows, crew en-route/dispatch notifications, access inquiries (such as gate codes or lockbox codes), customer service communications, and post-service satisfaction inquiries.
- Message Frequency: Message frequency varies based on your scheduled cleaning frequency and appointment activity. Typically 1–3 messages per scheduled appointment.
- Cost: Message and data rates may apply depending on your cellular service plan. Mayberry’s Maids does not charge a separate fee for receiving text notifications.
- Carriers Disclaimer: Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network operator.
- How to Opt-Out: You may cancel the SMS service at any time. Simply text STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any text message you receive from us. Upon texting STOP, we will send you a final confirmation SMS that you have been unsubscribed, and you will receive no further text messages unless you re-subscribe.
- Customer Support & Help: If you experience any issues with the messaging program or need assistance, reply with the keyword HELP, email our office team at info@wecleanlasvegas.com, or call us directly at (702) 474-6243.
- Privacy: We respect your privacy. Mobile numbers, opt-in consent records, and personal customer information will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Review our full Privacy Policy.
3. Cancellation and Rescheduling Policy
We request a minimum of 24 hours’ notice for residential cleaning appointment cancellations or rescheduling requests. For commercial or specialty carpet/hard-floor services requiring dedicated equipment vans, 48 hours’ notice is requested. Timely notice allows our dispatch desk to reassign routes and protect crew member hours.
4. Access to Premises & Property Safety
Clients are responsible for ensuring our cleaning teams have safe, unobstructed access to the property at the scheduled arrival time (e.g., active gate codes, working lockboxes, or front desk clearance). If entry cannot be obtained within 30 minutes of crew arrival, a trip fee may apply.
5. Satisfaction Guarantee & Quality Re-cleans
Mayberry’s Maids takes immense pride in delivering top-tier cleaning services. If any aspect of a scheduled cleaning does not meet your expectations, please notify our office within 24 hours of service completion by phone at (702) 474-6243. We will promptly dispatch a crew to inspect and re-clean any unsatisfactory areas free of charge.
6. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Nevada, Clark County, without regard to conflict of law principles.
7. Contact Us
If you have any questions or concerns regarding these Terms and Conditions or our SMS messaging program, please contact us:
Mayberry’s Maids (Cabella Collections LLC)
Serving Las Vegas & Henderson, NV Since 1991
Telephone: (702) 474-6243 (702-474-MAID)
Email: info@wecleanlasvegas.com
Website: https://wecleanlasvegas.com